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Hi {firstname},
<br /><br />
A new support case with case id <b>{ticketnumber}</b> has been created in response to your e-mail <b>{title}</b>. We will respond to this as soon as possible.
<br /><br />
You can always browse through our knowledgebase articles by visiting and register on <a href="http://support.domain.com">support.domain.com</a>.<br /><br />
Thank you,
<br /><br />
The Support Desk
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